Quick Summary
Confirmation Confidence is the peace of mind provided by our automated 4 step notification system. 1) Instant Email upon booking. 2) 24 Hour Reminder email with vehicle details. 3) "On The Way" SMS when your driver departs for pickup. 4) "Arrived" SMS when they are at your kerb. This redundant communication loop ensures you are never left guessing about your transfer status.
The most stressful part of travel isn't the flight; it's the unknown. "Did the booking go through?" "Did they get my new time?" "Is the driver actually here?"
Unison Transfers eliminates this anxiety through aggressive transparency. We believe you should know as much as our dispatch team knows.
The 4 Step Communication Loop
Our system is triggered by geolocation and driver inputs, sending you real time updates without human delay.
1The "Booked" Signal
Within 3 seconds of payment, you receive a detailed PDF itinerary. This confirms the date, time, pickup address, and vehicle class.
2The 24 Hour Check
One day before travel, you get a reminder. This is your cue to double check your flight times. If anything has changed, you can reply directly to this email to update us.
3The "En Route" SMS
When your chauffeur starts their engine to head to you, your phone buzzes. "Your driver Michael is en route in a Silver Mercedes V Class." You can now relax and finish packing.
4The "On Location" SMS
The moment the vehicle pulls up, you get the final ping. "Michael has arrived." No standing on the street corner looking for a car.
Why SMS Matters
Email is for records; SMS is for action. When you are moving through Customs or baggage claim, you aren't checking your inbox. But you will see a text message.
This is especially crucial for our FIFO clients who are often moving at 4:00 AM. Knowing the car is outside before you lock the front door provides a sense of security that is priceless.
The "Reply To" Feature
Our SMS notifications aren't one way bots. You can reply to them. If you are stuck in a security line, just text back "Running 10 mins late." The message goes directly to your driver's dashboard.
A Workflow Built for EAs
For Executive Assistants, this workflow is a lifesaver. You can enter your email for the confirmation (so you have the receipt) but the executive's mobile number for the SMS updates.
You stay in control of the paperwork; they stay informed of the logistics. It is the perfect division of labour.