Quick Summary
When you enter your flight number (e.g., QF502) into our booking form, our Flight Tracking 2.0 system links your job to the live airport data feed. If your flight is delayed by 3 hours, your driver's dispatch time is automatically adjusted. You do not need to call us from the tarmac. We see the delay before you even land, ensuring your chauffeur is waiting at the carousel exactly when you walk out, not when you were supposed to land.
"Ladies and gentlemen, we are currently in a holding pattern due to storms over Brisbane."
It is the announcement everyone dreads. You check your watch. You are going to land 90 minutes late. Will your ride still be there? With a standard taxi booking, probably not. With Unison Transfers, absolutely.
How the Technology Works
We don't just note your flight number; we integrate it. Our dispatch software pings the airline's database every 5 minutes.
- Status: Delayed? We push your pickup time back.
- Status: Cancelled? We alert our operations team to contact you for a new flight number.
- Status: Diverted? If you land at OOL instead of BNE, we re route the nearest available car (subject to availability).
The "Wheels Down" Protocol
We track "Estimated Landing Time," not just "Scheduled Arrival."
Once your wheels touch the tarmac, our system starts a timer. We know it takes 20 minutes to taxi to the gate and another 30 minutes to clear baggage. Your driver times their entry into the pickup zone perfectly, minimising waiting charges.
Avoiding the "No Show" Fee
With other companies, if you are late, you are a "No Show." They charge your card and leave.
Because we track your flight, we know it's not your fault. We adjust the booking. You only pay for the transfer you actually take.
International Arrivals
Clearing customs at Brisbane International can take 45 to 90 minutes. We factor this buffer in automatically.
Your driver waits in the holding lot, monitoring your flight status, and will text you upon landing.
The Human Element
Technology is great, but sometimes you just need to talk to someone. If your flight is cancelled while you are still at the departure gate in Sydney, you can reply to your confirmation SMS instantly.
"Flight cancelled. Rebooked on VA1234 landing at 8pm."
Our dispatch team updates the job instantly. No 1800 number hold music. Just seamless service.